Privacy Policy

When you create an account or interact with the bdt299 platform, we collect a range of personal data necessary to deliver our services safely, securely, and in compliance with responsible gaming obligations. The categories of data we collect are set out below.

Registration Data

When you open a bdt299 account, we collect the information you provide directly: your full name, date of birth, residential address (including city and district within Bangladesh), email address, and chosen username. This data is essential for creating your account, verifying your eligibility, and communicating with you about your account activity.

Identity Verification (KYC) Data

To comply with our Know Your Customer (KYC) obligations and to confirm that players are aged 18 or above, we may request copies of government-issued identification documents (such as a National ID card or passport), proof of residential address, and proof of payment method ownership. These documents are processed securely and stored in encrypted form.

Financial Transaction Data

We record details of all deposits and withdrawals processed through your bdt299 account, including transaction amounts in Bangladeshi Taka (৳ BDT), timestamps, payment method type (such as bKash, Nagad, Rocket, Upay, or bank transfer), and transaction reference numbers. We do not store full payment account credentials; only the minimum identifiers necessary for transaction reconciliation and fraud prevention are retained.

Gameplay and Betting Data

We maintain records of your betting and gaming activity on bdt299, including bet amounts, game selections, casino session data, wagering history, and account balance changes. This data is used for account management, bonus eligibility calculations, responsible gaming monitoring, and resolving disputes.

Technical and Device Data

When you access bdt299, our servers automatically log certain technical information: your IP address, browser type and version, operating system, device type, referring URL, pages visited, time and duration of sessions, and general geographic region. This data is used for platform security, fraud detection, and aggregate performance analysis.

bdt299 processes your personal data for a number of clearly defined purposes. We do not use your data for any purpose that is incompatible with those stated below. Where a new purpose arises, we will update this Privacy Policy and, where required, seek your consent before processing.

• Account creation and management: To register your account, verify your identity, maintain your balance, process transactions, and provide you with access to all bdt299 services including casino games, sports betting, and the VIP loyalty programme.
• Payment processing: To process deposits and withdrawals through your chosen payment method, including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, and card networks such as Visa and Mastercard. Transaction records are maintained for financial reconciliation and fraud prevention.
• Age and identity verification: To confirm that all players are aged 18 or above and to verify the accuracy of registration information, in fulfilment of our responsible gaming obligations.
• Responsible gaming monitoring: To detect patterns of play that may indicate problem gambling behaviour, to apply responsible gaming tools such as deposit limits or self-exclusion at a player's request, and to intervene where required to protect player welfare.
• Customer support: To respond to your queries, complaints, and account requests submitted via [email protected] or through the platform's support interface.
• Fraud prevention and security: To detect and prevent fraudulent activity, money laundering, bonus abuse, unauthorised account access, and other prohibited conduct as defined in our Terms & Conditions.
• Platform improvement: To analyse aggregate, anonymised usage data in order to improve the performance, reliability, and user experience of the bdt299 platform. This analysis does not involve individual profiling.
• Legal compliance: To comply with applicable legal and regulatory obligations, respond to lawful requests from competent authorities, and maintain records required by law.
• Communications: To send you transactional communications related to your account (such as deposit confirmations, withdrawal updates, and security alerts) and, where you have opted in, promotional communications about bdt299 offers and events.

bdt299 will never use your personal data to make fully automated decisions that produce significant legal or similarly significant effects on you without providing a means to seek human review of that decision.

bdt299 does not sell, rent, or trade your personal information to any third party for marketing or commercial purposes. We share personal data with third parties only in the limited circumstances described below, and only to the extent necessary for each specific purpose.

Payment Processing Partners

To process your deposits and withdrawals, bdt299 shares the minimum necessary transaction data with our authorised payment processing partners, including mobile financial service providers such as bKash, Nagad, Rocket, and Upay, and banking partners such as Dutch-Bangla Bank, City Bank, and BRAC Bank. These partners process your data solely in order to execute the transaction you have authorised.

Identity Verification Providers

To fulfil our KYC obligations, bdt299 may engage regulated identity verification service providers. These providers process the identity documents you submit solely for the purpose of confirming your identity and age. They are contractually prohibited from using your data for any other purpose.

Game Content Providers

The casino games available on bdt299 are supplied by third-party providers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. These providers may receive limited session data (such as an anonymised player identifier and bet values) necessary to deliver their games and calculate payouts. They do not receive your personally identifiable registration data.

Fraud Prevention and Security Services

bdt299 uses specialist third-party fraud detection and platform security services. These services may process your IP address, device fingerprint, and behavioural session data to identify suspicious activity and protect the integrity of the platform and all players on it.

Legal and Regulatory Disclosure

bdt299 may disclose your personal data to competent authorities, law enforcement bodies, or regulators where required to do so by applicable law, by court order, or by a lawful instruction from a recognised regulatory body. In such cases, we will disclose only the data specifically requested and will notify you where legally permitted to do so.

bdt299 uses cookies and similar tracking technologies to operate the platform effectively, maintain your session, and collect anonymised analytics data to improve our services. This section explains what cookies we use and how you can manage them.

What Are Cookies?

Cookies are small text files placed on your device by a website when you visit it. They allow the website to remember information about your visit, such as your preferred settings or your login session, making subsequent visits more efficient. Cookies cannot execute code and cannot be used to deliver viruses to your device.

Managing Your Cookie Preferences

You may control and delete cookies through your browser settings at any time. Please note that disabling essential cookies will impair your ability to log in and use core bdt299 platform features. Instructions for managing cookies in commonly used browsers are available in each browser's help documentation. bdt299 does not use advertising cookies or cross-site tracking cookies for third-party marketing purposes.

bdt299 retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, to comply with applicable legal obligations, and to resolve any outstanding disputes or enforce our agreements. The following general retention periods apply:

• Active account data: Retained for the full duration of your bdt299 account and for a minimum of five (5) years following permanent account closure, to fulfil financial record-keeping and anti-money-laundering obligations.
• KYC and identity documents: Retained for a minimum of five (5) years from the date of submission or from account closure, whichever is later, in accordance with applicable financial compliance requirements.
• Transaction records: Retained for a minimum of five (5) years from the date of the transaction for financial audit and legal compliance purposes.
• Customer support communications: Retained for a minimum of two (2) years from the date of the last communication in a support thread, to enable effective resolution of follow-up queries.
• Technical and session logs: Retained for up to twelve (12) months for security monitoring and fraud detection purposes, then anonymised or deleted.
• Marketing communications data: Retained until you withdraw your consent or unsubscribe, at which point your details will be removed from all active marketing lists within thirty (30) days.

Upon the expiry of applicable retention periods, personal data is securely deleted or irreversibly anonymised so that it can no longer be attributed to an identifiable individual. Where data is anonymised rather than deleted, the resulting aggregate data may be retained indefinitely for statistical analysis and platform improvement.

bdt299 takes the security of your personal data seriously. We implement a comprehensive set of technical and organisational measures designed to protect your data against unauthorised access, accidental loss, destruction, or disclosure.

• Transport encryption: All data transmitted between your device and bdt299 servers is encrypted using 256-bit SSL/TLS protocols. The padlock icon in your browser confirms that your connection is secure.
• Encryption at rest: Sensitive personal data, including identity documents and financial records, is encrypted when stored on bdt299 servers.
• Access controls: Access to personal data is restricted to bdt299 employees and contractors who have a specific operational need to access it. All staff with access to personal data are bound by confidentiality obligations and receive regular data protection training.
• Intrusion detection: bdt299's platform is monitored around the clock for anomalous activity, intrusion attempts, and security threats using automated detection systems supplemented by manual review.
• Penetration testing: The bdt299 platform undergoes periodic security assessments and penetration testing to identify and remediate vulnerabilities before they can be exploited.
• Incident response: In the event of a confirmed data security incident that affects your personal data, bdt299 will notify affected players promptly and take all reasonable steps to contain and remediate the incident.

While bdt299 employs industry-standard security measures, no online platform can guarantee absolute security against all possible threats. You also play an important role in keeping your account secure: use a strong, unique password for your bdt299 account, never share your login credentials with anyone, and contact [email protected] immediately if you suspect unauthorised access to your account.

As a bdt299 player, you hold a number of rights in relation to the personal data we hold about you. bdt299 is committed to honouring these rights in a timely, transparent manner. To exercise any of the rights described below, please contact our support team at [email protected] with a clear description of your request and, where necessary, proof of identity.

• Right of access: You have the right to request a copy of the personal data that bdt299 holds about you, along with information about how that data is being used. We will provide this information within a reasonable timeframe following receipt of a valid request.
• Right to rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. You may update basic account details directly through your bdt299 account settings; for changes to identity or KYC data, please contact support.
• Right to erasure: You may request that bdt299 delete your personal data where it is no longer necessary for the purposes for which it was collected, where you withdraw consent (if consent was the basis for processing), or where there is no overriding legitimate interest or legal obligation requiring us to retain it. Note that certain data must be retained to comply with financial and legal obligations even after account closure.
• Right to restriction: You may request that bdt299 temporarily restrict the processing of your personal data in certain circumstances, such as while a dispute about data accuracy is being resolved.
• Right to object: Where bdt299 processes your data on the basis of legitimate interests, you have the right to object to that processing. We will cease processing unless we can demonstrate compelling legitimate grounds that override your interests.
• Right to withdraw consent: Where processing is based on your consent (for example, for promotional communications), you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing that took place before the withdrawal.
• Right to opt out of marketing: You may unsubscribe from promotional emails and notifications at any time by following the unsubscribe link in any marketing communication or by contacting [email protected]. Transactional communications related to your account (such as deposit confirmations and security alerts) are not affected by marketing opt-outs.

bdt299 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, changes to applicable law or regulation, or improvements to our platform and services. When we make material changes to this policy, we will publish the updated version on this page with a revised effective date and, where appropriate, notify you directly via your registered email address.

We encourage you to review this Privacy Policy periodically to stay informed about how bdt299 collects, uses, and protects your personal data. Your continued use of the bdt299 platform following the publication of any updated Privacy Policy constitutes your acceptance of the revised terms.

Contact for privacy matters: If you have any questions, concerns, or requests relating to this Privacy Policy or to the way bdt299 handles your personal data, please contact our support team in English at:

Email: [email protected]
Support hours: 24 hours a day, 7 days a week, Bangladesh Standard Time (BST, UTC+6).

For formal data rights requests, please include "Privacy Request" in the subject line of your message and provide sufficient detail to allow us to identify your account and understand the nature of your request. We may ask you to provide proof of identity before processing certain requests.